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Refund and Cancellation Policy

Asternoos · Last updated: August 6, 2026

1. Overview

Asternoos Pro is a paid subscription for licensed clinicians. Payments are processed by Paddle as our merchant of record. This page explains how cancellation and refunds work.

2. Free trial

New accounts may use Asternoos under an app-enforced free trial (currently 7 days or up to 10 clinical notes, whichever comes first). No payment method is required for the free trial. The free trial is not a paid Paddle subscription.

3. How billing works

• Pro is billed in advance on a monthly or yearly cycle.
• Prices shown at checkout include applicable taxes where Paddle calculates them.
• Invoices and payment method updates are available in the Paddle customer portal from the Asternoos app (Settings → Manage subscription).

4. Cancellation

You may cancel your Pro subscription at any time from the Paddle customer portal (opened from Settings → Manage subscription in the app).

• Cancellation stops future renewals.
• You keep Pro access until the end of the current paid billing period.
• After the period ends, the account returns to free/expired trial limits (you can still view existing notes; new note generation may be blocked until you resubscribe).

5. Refunds

Unless required by applicable consumer law, subscription fees are generally non-refundable once a billing period has started, including unused time in that period.

We may issue a refund or credit at our discretion when:

• You were charged in error (duplicate charge, wrong plan, or technical billing failure).
• You request a refund for a first-time Pro purchase within 14 days of the charge and have not made substantial use of paid features beyond reasonable evaluation.
• Local law in your country requires a cooling-off or refund right that applies to your purchase.

Approved refunds are processed by Paddle back to the original payment method and may take several business days to appear on your statement.

6. Chargebacks

Please contact us before filing a chargeback so we can help. Unresolved chargebacks may result in account suspension.

7. How to request a refund or help with billing

Email hello@asternoos.com with:

• The email on your Asternoos account
• Approximate purchase date
• Paddle transaction or invoice ID if you have it
• A short description of the issue

We aim to respond within 2 business days.

8. Related policies

See also our Terms and Conditions and Privacy Policy. For Paddle’s own buyer terms, see the links Paddle shows at checkout.

9. Contact

hello@asternoos.com · legal@asternoos.com